Corporate Privacy Statement
This Privacy and Personal Data Processing Policy governs the collection, storage, use, disclosure, and deletion of personal data processed by KIOCONE SERVICIOS DE TECNOLOGIA S.A.S. across its corporate operations, technology services, website platforms, and commercial channels.
1. Data Controller Identification
The data controller for personal information collected via https://kiocone.co, contact forms, commercial campaigns, and institutional channels is:
- Corporate Name: KIOCONE SERVICIOS DE TECNOLOGIA S.A.S.
- Trade Name: KIOCONE
- Tax ID (NIT): 902104352-7
- Headquarters / City: Cartagena de Indias, Republic of Colombia
- Mailing / Operating Address: Cartagena de Indias, Colombia (Remote operations with national and global coverage; physical notices coordinated via gerencia@kiocone.co)
- Corporate Channels: gerencia@kiocone.co | comercial@kiocone.co (Monday to Friday, 8:00 AM - 6:00 PM GMT-5; calls and technical sessions scheduled upon request)
- Commercial Registry: Simplified Stock Corporation (S.A.S.) registered with the Chamber of Commerce of Cartagena, Colombia
- Legal Representation / Executive Management: Roland Cruz (Founder & Management)
- Privacy Officer & Data Protection Contact: gerencia@kiocone.co
- Official Website: https://kiocone.co
2. Applicable Legal Framework
This policy is established under the data protection legal regime of Colombia, including:
- Article 15 of the Political Constitution of Colombia (Fundamental Right to Habeas Data).
- Statutory Law 1581 of 2012 (General Provisions for the Protection of Personal Data).
- Regulatory Decree 1074 of 2015 (Chapter 25).
- Guidelines and principles issued by the Superintendence of Industry and Commerce (SIC) of Colombia.
3. Categories of Personal Data Processed
3.1. Contact and Professional Information Voluntarily Provided:
- Full name.
- Company or organization represented.
- Job title, department, or corporate role.
- Corporate or personal email address.
- Contact phone and/or mobile number.
- Technical details and requirements described in project inquiries.
3.2. Technical and Browsing Data:
- IP address.
- Browser type, operating system, and access timestamps.
- Aggregated performance data from cookies authorized in the consent panel.
* Note: Kiocone does not intentionally collect sensitive personal data through its commercial inquiry forms.
4. Legitimate Purposes of Processing
Data collected is processed for specific and legitimate business purposes:
- Responding to inquiries, requests for proposals, and commercial evaluations.
- Drafting technical and commercial proposals for custom software, cloud, and integration projects.
- Executing and administering contractual relationships with clients and technological partners.
- Providing ongoing technical support and maintenance for contracted platforms.
- Delivering authorized commercial communications regarding Kiocone solutions.
- Preventing cybersecurity incidents, unauthorized access, and fraud.
- Analyzing aggregated website usage to optimize platform performance.
- Complying with statutory accounting, tax, and legal requirements.
5. Information from External Platforms & Ad Campaigns
Kiocone may receive business leads from external platforms voluntarily engaged by users, such as:
- LinkedIn and LinkedIn Lead Gen Forms: Direct business forms submitted in professional networks.
- Meta (Facebook / Instagram Lead Ads): Voluntary lead generation forms.
- Virtual meeting software and direct corporate email.
All subsequent processing by Kiocone is governed by this Privacy Policy and applicable Colombian regulations.
6. Rights of Data Subjects (Habeas Data)
Pursuant to Statutory Law 1581 of 2012, data subjects are entitled to:
- Access, update, and rectify their personal data held by Kiocone.
- Request proof of the authorization granted for data processing.
- Be informed of the uses applied to their personal information.
- Revoke consent and/or request deletion of records when legally admissible.
- Lodge complaints before the Superintendence of Industry and Commerce (SIC) following direct inquiry with Kiocone.
7. Official Channel & Response Procedures
Official Privacy Channel:
Email: gerencia@kiocone.co
Subject: Habeas Data Request / Personal Data Inquiry
Statutory response times: Inquiries are answered within a maximum of 10 business days; Claims (correction, deletion, revocation) within a maximum of 15 business days.
8. Information Security Measures
Kiocone implements reasonable technical, administrative, and organizational safeguards (including TLS/HTTPS encryption and role-based access control) to protect personal information against loss, unauthorized access, or tampering. While absolute security cannot be guaranteed by any digital platform, Kiocone maintains rigorous technical diligence.
9. Service Providers & Technology Processors
Kiocone relies on cloud infrastructure, enterprise email, and CRM providers acting as data processors under contractual confidentiality and security commitments.
10. International Transfers and Transmissions
Cloud service infrastructure may process data in data centers located outside Colombia (e.g., United States or the European Union), complying with Colombian regulatory requirements.
11. Data Retention Period
Information is retained only for the duration necessary to satisfy authorized commercial or contractual purposes and applicable statutory periods, after which it is securely erased or anonymized.
12. Minors' Data Policy
Kiocone delivers enterprise B2B technology services and does not intentionally collect information from minors.
13. Modifications to this Policy
This policy may be amended periodically. Updates will be posted on this page with the corresponding effective date.
Effective Date: September 16, 2026.